Terms & Conditions

General Terms and Conditions (AGB) for orders placed through odoino.com. Version 1.0, effective 17 July 2026.

1. Scope & provider

These Terms and Conditions govern all orders — paid and free — placed through this website with Kerim Akkis, trading as “Akkistech”(brand: “Odoino” by Akkistech), Freisinger Str. 1, 28215 Bremen, Germany (the “Provider”, “we”, “us”). Full provider details are in our Impressum. They apply in the version current at the time of the order. We do not recognise conflicting or differing terms of a customer unless we have expressly agreed to them in writing.

2. Definitions

A consumer is any natural person entering into the contract for purposes predominantly outside their trade, business, or profession (§ 13 BGB). A business customer (entrepreneur) is a natural or legal person acting in the exercise of their trade, business, or profession (§ 14 BGB). A Product is a digital good (e.g. a template, spreadsheet, or document) offered for download.

3. Conclusion of contract

The presentation of Products on the website does not constitute a binding offer, but an invitation to place an order. By completing the checkout (paid) or submitting a free-download request, you make a binding offer to conclude a contract for the selected Product. The contract is concluded when we accept your offer — for immediately delivered digital content, at the latest by providing your download link and/or sending your order confirmation by email.

For free Products, a gratuitous contract for the provision of the digital content is concluded when we make the download link available following your request and your acceptance of the license terms.

4. Prices & payment

The prices stated at the time of the order apply. Prices are final prices and include statutory value-added tax (VAT / Umsatzsteuer). These digital products are subject to the German standard VAT rate, currently 19%(§ 12 UStG). For digital products supplied to consumers in other EU member states, VAT may be charged at the rate of the consumer’s country of residence in accordance with the EU rules for electronically supplied services; any applicable VAT is shown before you complete your order. Free Products are provided at no charge.

Payment for paid Products is processed by Stripe via its hosted checkout, using the payment methods offered there. Payment is due upon conclusion of the contract. Your card or payment details are processed by Stripe directly; we do not receive or store them (see our Privacy Policy).

5. Delivery of digital content

Products are digital content delivered exclusively by download — there is no physical medium and no shipping. After the contract is concluded, you receive a one-time secure download link by email. If a link has expired or been used, you may request a fresh link (or use the self-service re-send, where available), which we send to the email address on the order. You are responsible for providing a valid email address; we are not liable for non-delivery caused by an incorrect address or your spam filtering.

6. Right of withdrawal

Consumers have a statutory right of withdrawal for paid orders. Because our Products are digital content delivered immediately, this right may lapse early under the conditions set out in our Right of Withdrawal notice. The right of withdrawal does not apply to free downloads or to business customers.

7. Licence & usage rights

Your rights to use a Product are governed by our License Agreement, which forms part of the contract. In short: a non-exclusive, non-transferable, perpetual licence for personal and commercial use by one individual or business, with resale and redistribution of the Product itself prohibited. The full terms and restrictions are in the License Agreement.

8. Warranty for defects

The statutory provisions on liability for defects apply, in particular §§ 327 ff. BGB for digital products. If a Product is defective, consumers are entitled to the statutory remedies. For business customers, the limitation period for claims for defects is one year from delivery, save where longer statutory periods are mandatory. Our Refund Policy explains how refunds interact with these rights.

9. Liability

To the extent permitted by law, our liability for damages is limited to intent and gross negligence. This limitation does not apply to damages arising from injury to life, body, or health, to liability under the German Product Liability Act, to the breach of a material contractual obligation (in which case liability is limited to the foreseeable, typically occurring damage), or to any liability that cannot be excluded under mandatory law.

10. Data protection

We process personal data in accordance with the GDPR/DSGVO, as described in our Privacy Policy.

11. Consumer dispute resolution

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

12. Final provisions

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence (Art. 6(2) Rome I). For business customers, the exclusive place of jurisdiction is Bremen. Should any provision be or become invalid, the validity of the remaining provisions is unaffected. We may amend these Terms with effect for future orders; the version in force at the time of your order applies to that order.